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Company Profile
The Window has a proven track record in providing business centric IT solutions, backed by rapid and effective service.
The company has established strategic alliances with industry-leading products and technologies in order to implement customised business solutions at our customers. The Window has the infrastructure, the people and the expertise to deploy and support effective business information technology solutions.
The Window was established in 1998 as an IT consulting company and due to customer demand, has embraced the challenge of defining new service standards within the IT industry in South Africa. Through our belief in continuous improvement and investment in personnel, we have grown from strength to strength in our endeavor to achieve this goal.
The team comprises of a group of friendly and helpful people with over 60 years collective experience in the local IT domain, who collectively provide a "plug-in" IT department for our customers. What we do...
Continuous market analysis has helped us to identify three primary concerns customers have around their IT systems:
- appropriate return on investment
- reduction of the total cost of owning IT systems
- management, control and maintenance of these systems
The Window has defined and implemented a number of internal structures and scalable services to assist our clients in achieving these goals. With the appropriate combination of these services in place, we can efficiently manage our customers IT systems and effectively reduce total cost of IT ownership.
All support calls are logged and tracked through our help desk, resulting in valuable cost of ownership reporting. With this measurement in place, The Window can effectively analyse our customers expenditure and pro-actively drive support costs down.
 The help desk underpins our three primary service pillars: - Consulting - creating custom, business centric, managed solutions
- Procurement - supply of leading brands of server, networking equipment, and software
- Implementation - project based deployment
- Secure Internet Access - secure, high speed solutions
- Secure Web Hosting - domain, email, website
- Secure Server Hosting - managed servers in secure data centres
- Management - SNMP node monitoring, automated issue logging on failure
- Rental - Networking equipment, servers, firewall
- Comprehensive, all-in-one Service Level Agreement
- Underpinned by help desk system
- Remote Support - environment friendly, low cost, instant assistance
- On-site support - rapid response guaranteed
- Multi platform (Windows, Linux, Mac)
- Preventative Maintenance - Scheduled, documented, proactive maintenance
- Multi platform
- Windows server (2003, 2008, Small Business Server and Enterprise)
- Windows desktop (XP, Vista, 7)
- Linux (Redhat; Fedora Core and Centos)
- Apple Mac
- Backup Management
- Exchange Management
- Asset Management
- Systems Security Management
We believe that with our track record, our product offerings, and our robust service management systems, we are ideally positioned to be our customers IT department; a long-term and valuable strategic business partner.
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Company Profile